How to Get Remote Service
Remote Service is the fastest and most convenient way to get support on your Mac or Windows PC when you need it…almost immediately in most cases.
With your help, we can connect to your computer through the internet to troubleshoot problems, do software updates and installations, and for training, and you save trip charges and get the work done now.
We use a remote program called AnyDesk to do it. You’ll need to download and open AnyDesk, and send us the AnyDesk address of your computer before we can connect.
To download AnyDesk for Mac, click this link or paste it into the address bar of your browser (Safari, Google Chrome, FireFox…).
To download AnyDesk for Windows, click this link or paste it into the address bar of your browser (Microsoft Edge, Google Chrome, FireFox…).
Setting up AnyDesk on a Mac…step-by-step
Once AnyDesk is downloaded, open it by double-clicking.
In the AnyDesk window, click on the Configure link. This will open System Preferences on your Mac, then open the Security & Privacy preference pane, and select the Privacy tab in that pane.
In that window, click the lock icon at the lower left corner to unlock the window so that you can click the boxes that give AnyDesk the permission it needs. A window will appear to enter your Mac’s login password. Once you do, the lock icon will appear unlocked.
Make sure that Screen Recording is selected in the left column of the window. You may need to scroll down that column to see it. If it’s not already selected, click on Screen Recording to select it. Then, in the right pane of the window, click the box just to the left of the name AnyDesk.
NOTE: If you’re running MacOS 10.14 or earlier, you won’t see Screen Recording, so you can skip to the next step.
Now, back in the column on the left side of the window, click on Accessibility. Then click the box next to AnyDesk on the right side of the window.
Close that window, then look back at the AnyDesk window. Send us the “Your Address” numbers from the left side of the AnyDesk window. We should then be able to connect and help!
If you need help with any of these steps, give us a call or text us at 919-404-0222, or send email to email@example.com. We’re here to help!
On a Windows PC
On a Windows PC, things are easier…just open AnyDesk and give us the Your Address numbers from the AnyDesk window! We should be able to connect.
Whether on a Mac or a Windows PC
You’ll see a small black window appear on your screen to let you know we’re trying to connect, and you can accept our connection by clicking the Accept button at the bottom of that window, or refuse our connection by clicking the Dismiss button.