How to Get Remote Service
Remote Service is the most convenient way to get service and support right when you need it. We can connect to your computer through the internet to troubleshoot problems, do software updates and installations, and for training. You save trip and travel charges and get the work done now on your Mac or Windows PC.
We use a remote program called TeamViewer to do it. In order for us to connect to your computer, you first must download and install the TeamViewer program.
If you need help with any of the following, be sure to call or text us at 919-404-0222, or email us at firstname.lastname@example.org. We’re glad to help!
On a Mac, the version of TeamViewer you need depends on which version of MacOS is installed on your computer. To find out which version of MacOS you have, click About this Mac in the Apple menu. A new window appears telling you the version of MacOS installed on your computer. See the image below as an example of that window.
Click the download link next to the version of MacOS installed on your computer to get the correct version.
MacOS 10.14 (Mojave), 10.15 (Catalina), 11 (Monterey): Download TeamViewer’s latest version for Mac.
MacOS 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra): Download TeamViewer 15.2 for Mac
MacOS 10.10 (Yosemite): Download TeamViewer 13 for Mac
MacOS 10.8 (Mountain Lion), MacOS 10.9 (Mavericks): Download TeamViewer 12 for Mac
MacOS 10.7 (Lion): Download TeamViewer 11 for Mac
Windows XP SP3, Windows Vista: Download TeamViewer 13 for Windows
Windows 7, 8.0, 8.1, 10, and 11: Download TeamViewer’s latest version for Windows
Once you’ve downloaded TeamViewer, install it. Once it’s installed, open it. If you’re running MacOS 10.13 (High Sierra) or earlier, or any version of Windows, the TeamViewer window sill show you your computer’s ID number and a random password. Tell us the ID number and password by phone, text, or email and we will be able to connect to your computer.
For MacOS 10.14 (Mojave), 10.15 (Catalina), 11 (Big Sur), and 12 (Monterey), continue with the additional steps below the picture below.
Additional security built into later versions of MacOS, like Mojave, Catalina, Big Sur, and Monterey prevents TeamViewer from allowing remote access unless you specifically give it permission to do so in the Security & Privacy preference pane.
MacOS 10.14 (Mojave): Click on System Preferences in the Apple menu. In the System Preferences window, click on the Security & Privacy icon. In the Security & Privacy window, click on the Privacy tab at the top. Then click the lock icon at the lower left corner of the window to unlock it so that you can make changes. You’ll have to enter your normal login password for your computer.
Once the Privacy window is unlocked, click on Accessibility in the left column. Then, on the right side of the window, click the box just to the left of the name TeamViewer.
MacOS 10.15 (Catalina), MacOS 11 (Big Sur), MacOS 12 (Monterey): Do the steps shown for MacOS 10.14 (Mojave), but there is an extra step for these later versions of MacOS.
Click on Screen Recording in the left column of the Privacy window, then on the right side click the box just to the left of the name TeamViewer.
Now we should be able to connect and help. And remember, if you have any trouble, call, text, or email us…we’re here to help.