I really don’t want to mess up your doctor’s appointment, by making your head swell up — but you really are just the best computer technician on the planet! And it is not only because of your skills and knowledge, but your presentation, personality, and attitude toward us horrible, stupid users that really makes the difference. I thank you for not making me feel as stupid as I already know I am concerning computer inards! Thank you!

I will TRY to experiment, running through some hands on tasks, today, and then present to you any problem or questions I encounter.

Thanks so much!