Remote Service is the most convenient way to get service and support right when you need it. We can connect to your computer through the internet to troubleshoot problems, do software updates and installations, and for training. You save trip and travel charges and get the work done now.
We can easily connect to both your Mac or your Windows PC. We use a remote program called TeamViewer to do it. In order for us to connect to your computer, you first must download the small TeamViewer QuickSupport program and open it. We can only connect when the program isn’t running.
To download TeamViewer for Macs, click the blue button below that says TeamViewer for Macintosh. To download TeamViewer for Windows, click the gray button below that says TeamViewer for Windows.
Once the program is downloaded, open it…or if you’re on a Windows PC, run it. You’ll see a window that looks something like this:
Just send us the “Your ID” and the password, and we should be able to connect. Note that the password changes every time you open TeamViewer QuickSupport, and when we’re done providing the service you need, Quit or Exit from TeamViewer QuickSupport, which prevents us from connecting again until you specifically reopen the program,
Special Note for MacOS Mojave (10.14 or later)
New security features are built into MacOS Mojave that prevent Teamviewer from working unless you specifically give it permission in the Security & Privacy preference pane. Here’s how:
- Click System Preferences in the Apple menu.
- In the System Preferences window, click on the Security & Privacy icon to open that preference pane.
- In the Security & Privacy window, click on the Privacy tab.
- In the Privacy window, click the small lock icon at the lower left corner of the window to unlock it. You’ll have to enter the password you use to log into your computer or install software.
- In the list pane at the left side of that window, click the box next to any item in the list whose name begins with TeamViewer. Different versions of TeamViewer have different components that can be allowed or blocked, and there may be only one, or more than one item starting with TeamViewer in that list. Click them all. (Note: in the picture below, you’ll see only one.)