Are hosting companies colluding to make email unusable. Here’s why I think that may be true.
Over the past few months, we’ve had increasing reports d our clients that email messages they send to others are not received.
The bounce messages they forward to me look like this:
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
Domain has exceeded the max emails per hour (500/500 (100%)) allowed. Message discarded.
Reporting-MTA: dns;
Action: failed
Final-Recipient: rfc822;[email protected]
Status: 5.0.0
That bounce message says that the recipient’s hosting company has decided that the will only accept the first 500 incoming messages each hour from any other mail server. Think about outgoing servers from Earthlink, AT&T, Verizon, Sprint, and all the other huge hosting companies whose servers handle thousands and thousands of outgoing email messages per hour, then think about incoming mail servers that will accept only the first 500 of those messages per hour. And think about all the people who don’t even know they are not receiving the messages you send them unless you specifically tell them…using a different mode of communication.
The whole point of email is communication. Anything that interferes with communication sabotages the usefulness of email, which is exactly what some hosting companies seem to be doing. I specifically cite RoadRunner, Yahoo, and now RackSpace.
When a hosting company is hosting your email, that company is obliged to send the messages you send, and receive the messages sent to you. Period. Otherwise what’s the point of having them host your email?
If you’re actually paying the hosting company to host your email and not delivering email sent to you, they’re ripping you off. You’re paying the money, but not getting the very service for which you’re paying.
If you find that your hosting company is refusing to deliver your messages to you, start by calling them and complaining loudly that they are ripping you, and demanding that they stop censoring your incoming email. If they’re unwilling to fix the problem, find a new email hosting company that actually delivers what it promises.