by AppleInsider | Apr 23, 2019 | 12-Inch MacBook, Butterfly Keyboard Issues, Genius Bar, Retina MacBook Pro
Apple has indicated that most MacBook and MacBook Pro keyboard repairs will be required to be completed at Apple Stores until further notice, rather than being shipped to an off-site Apple repair center, according to an internal memo shared with Apple Store employees...
by AppleInsider | Mar 5, 2019 | AASP, Genius Bar
iPhones with aftermarket batteries installed by third-party repair shops are now eligible for service at the Genius Bar and Apple Authorized Service Providers, according to an internal Apple document obtained by MacRumors from two reliable sources. The change was...
by AppleInsider | Feb 27, 2018 | AASP, Genius Bar, iMac, vintage and obsolete
Apple today internally announced it is launching a new pilot program that will permit Apple Stores and Apple Authorized Service Providers to continue offering repair service for 21.5-inch and 27-inch iMac models released in mid 2011, despite the fact they will be...
by AppleInsider | Oct 30, 2017 | Genius Bar, Samsung
Samsung is teaming up with co-working startup WeWork to create customer "Care Centers" that are similar to Apple's own in-store Genius Bars, reports Fast Company. Apple's Genius Bars are designed to allow customers to receive technical support and repairs on a range...
by AppleInsider | Mar 6, 2017 | Apple Store, Genius Bar, Ron Johnson, Steve Jobs
While the Genius Bar is the focal point of the Apple Store, it turns out the idea was initially panned by late Apple co-founder Steve Jobs. On the Recode Decode podcast, Apple's former retail chief Ron Johnson recalled the day he told Jobs about the Genius Bar....
