1. Click on the left button below to download Timbuktu Pro for Mac OS X 10.4, 10.5, and 10.6. (Contact us if you need Timbuktu Pro for Mac OS X 10.3 or earlier).
Once downloading is complete, you’ll find the downloaded file in one of two places, depending on which version of Mac OS X is installed on your Mac. Under Mac OS X 10.4 (Tiger), the file should appear on your desktop. Under Mac OS X 10.5 (Leopard) and 10.6 (Snow Leopard) it should appear inside the folder called Downloads within your home folder. 2. Double-click on the downloaded file (Timbuktu Pro 8.8.zip) to unzip it, revealing a folder called Timbuktu Pro. Drag the folder called Timbuktu Pro to the Utilities folder within the Applications folder on your hard drive. 3. Call or email us to obtain our Timbuktu Pro activation key. 800-916-9695 (toll free), 919-404-0222 (Central North Carolina), or 540-576-3773 (Central Virginia), or . 4. Once you have the activation key, double-click the Timbuktu Pro folder (which you copied into the Utilities folder inside the Applications folder). Within the Timbuktu Pro window, double-click on the Timbuktu Pro application to launch it.
5. Timbuktu Pro first displays a license window…click OK to agree to the license. In the next window, enter the activation key, then click the OK button.
6. When Timbuktu Pro opens (you’ll see the New Connection window on screen), click Incoming Access in the Setup menu.
7. In the Incoming Access window, click the box for TCP/IP, then close the window. You’re done with this installation.
Note: Timbuktu Pro adds its own convenience menu to the menu bar. In the future, whenever you need to launch Timbuktu Pro, just click Open Timbuktu Pro in the new menu.
Send us an InvitationIMPORTANT: When you send us an invitation to connect to your computer, we receive a message box telling us that you’ve invited us. We must click the Accept button in that message box to accept your invitation. If we’re not at our desk when the invitation comes in, you’ll get Timbuktu Pro’s default failure message saying that we declined the invitation. We didn’t…we just weren’t at our desk to click Accept.
For that reason, we suggest that you call before inviting us at 800-916-9695 (toll free), 919-404-0222, or 540-576-3773 to make sure we’ve available before inviting us to connect.
8. Once Timbuktu Pro is open, send us the invitation by clicking the appropriate Invite EM command in the Scripts menu.
The script called Invite EM NC sends an invitation to our North Carolina support center.
The script called Invite EM VA sends an invitation to our Virginia support center.
NOTE: If you don’t see the Invite EM scripts in the Scripts menu, click here for instructions on downloading them.
9. A window appears for entering your Name and Password. Ignore the Name and Password fields. Simply click the Ask for Permission button (at which point the Name and Password fields will disappear), then the OK button.
We’ll receive a message on our screen alerting us that you’ve invited us. As long as we’re at our desk, we’ll click the Accept button to accept your invitation.
