Remote Service and How to Get It
Remote Service is the most convenient way to get service and support right when you need it. We can connect to your computer through the internet to troubleshoot problems, do software updates and installations, and for training. You save trip and travel charges and get the work done now.
There are a several methods we use for connecting to Macs, and one we use for Windows PCs. For more information and instructions for how to use each method click its link below.
There are a several methods we use for connecting to Macs, and one we use for Windows PCs. For more information and instructions for how to use each method click its link below.
- Macs: With an iChat Screen Sharing session. If you have an iChat or AIM account, this is usually the simplest method. For instructions on Starting an iChat Screen Sharing Session click the link.
- Macs: Using Timbuktu Pro remote control software.If Timbuktu Pro is not currently installed on your Mac, click Download & Install Timbuktu Pro and Send Us an Invitation to Connect. From that page you can download a copy of Timbuktu Pro (which already contains our custom AppleScripts that make it easy to send us an invitaiton). The page includes instructions for installation and sending inviting us to connect.
If Timbuktu Pro is installed on your Mac, click Download Our Timbuktu Pro Connect Scripts and Send Us an Invitation to Connect to download just our custom AppleScripts. The page includes instructions for inviting us to connect.
- Macs & Windows PCs: Using TeamViewer remote control software.We use TeamViewer to connect to both Macs and Windows computers. Like with Timbuktu Pro, you must initially download and install a small piece of software. After that, you can use the software to invite us to connect to your computer securely whenever you need us.
