By phone, email, or service via Timbuktu® Pro: $2.00 per minute, 10 minute minimum. (The minimum applies only once to each separate support or consulting issue.)
Service in person at your premises or our office: $125.00 per hour, billed in quarter hour increments
$35 trip charge for service at your premises within our local service areas. Elsewhere, please call for travel charges
Emergency same day service, after hours, weekends, or holidays: 150% of the standard rate
Terms of Service
We expect payment at the time of service by cash, check, Visa, MasterCard, or AmEx.
30 day terms are available to established clients with a good payment record. We must receive payment within 30 days of the date of service.
After 30 days we assess finance charges at the rate of 1 1/2% per month (18% per year).
After 60 days we charge a monthly account administration fee equal to 1/2 hour at our standard rate to defray billable time we lose doing statements, letters, and reminder phone calls. This is in addition to the finance charges described above. No further service is rendered until the account is paid. Future service is C.O.D. only.
After 90 days we take action to collect unpaid accounts, including any additional costs we incur as a result of the collection process.
Company Policies
Work is performed on a best-effort basis. Charges are based on time spent, not on results.
We are not product dealers. We willingly recommend specific products and reputable dealers.
We will acquire products for established clients on request. We do not mark them up. We require immediate reimbursement for our out-of-pocket expenses, prepayment, or payment by you direct to the dealer. Our standard hourly rate applies for this service. We will provide you a copy of the dealer invoice. Warranty, product repair, and product replacement are the responsibility of the manufacturer and dealer.
We don’t leave our work partially done just to keep a strict time schedule. We finish necessary work at our current appointment before proceeding to the next. For that reason appointment times are approximate.
We take pride in our expertise and service. If there is a problem with our service, we expect to make it right.
Product names mentioned in this web site are registered trademarks of the respective manufacturers and developers of those products.
Opinions and recommendations contained in this web site are those of the Everything Macintosh staff.
How We Calculate Transportation and Expenses
This applies to service at your premises outside our service areas in North Carolina and Virginia.
Transportation by auto No charge.
Transportation by plane or other public transportation
We pass through the fare, without markup. You are welcome to supply prepaid tickets or send a corporate plane.
Lodging (when overnight stays are necessary)
We require a Hampton Inn, equivalent, or better. We pass through the cost of lodging without markup.
Car rental (when necessary)
Economy or compact cars are fine. We pass through the cost of car rental without markup.
Travel Time
We charge in one direction only at our standard hourly rate.
Meal allowance (when overnight stays are necessary)
$25 per day.
