Remote Service and How To Get It
02/12/2010
Remote Service is the most convenient way to get service and support right when you need it. We connect to your computer through the internet to troubleshoot problems, do software updates and installations, and for training. Best of all, you don’t need any special software installed. All you need is iChat, which is part of Mac OS X.
If you already have an iChat account just follow these three steps to get us connected to your computer. (If you don’t have a free iChat account, we’ll tell you how to get one later.)
1. Contact us by phone or email tell us what the issue is.
2. Launch iChat. Click New Chat in the File menu.
3. In the New Chat window that appears, change the Type menu to Share Buddy’s Screen, then enter our iChat address in the To field. Our iChat address is everythingmacintosh@mac.com. Finally, click the Chat button.
We’ll receive a message on our screen telling us you’re ready to have us connect. As soon as we click the button to accept your connection, your computer’s screen will appear on our screen and we’ll be able to provide the necessary service.
How To Get a Free iChat Account
If you don’t have a free iChat account, getting one is easy.
1. Launch iChat, then click Preferences in the iChat menu.
2. In the Preferences window, click on the Accounts button. Then click the + (plus) button at the lower left corner of the window to create a new account.
3. A number of providers provide free instant messaging accounts, but we recommend that you set the Account Type menu Mac.com or AIM. Then click the Get an iChat Account… button.
(If you choose Mac.com, your instant messaging account is created with Apple. If you choose AIM your instant messaging account is created with AOL. Either is fully compatible with iChat, so either choice works equally well.)
You’ll be taken either to Apple’s or AOL’s web site where you’ll be asked to fill in the screen name you want to use, a password to log into your iChat account with iChat, your name, and your email address. (If you choose a screen name that’s already being used by someone else, they’ll let you know and give you a chance to choose another.) Just follow the steps on the site to create your account. The account is free.
Once you’ve successfully created your account, enter your screen name and password into the iChat Account Setup window and click the Done button. You now have everything you need for Remote Service.
