Archive for the ‘Hong Kong’ Category

Apple Stops Accepting Returns and Exchanges in Hong Kong Ahead of New iPhones

Tuesday, August 15th, 2017

Apple today updated its sales policy in Hong Kong to indicate all products purchased at Apple's online and retail stores in the country on and after August 15, 2017 cannot be returned or exchanged indefinitely.


As an exception to the rule, Apple will still honor exchanges for defective products in Hong Kong at its sole discretion.

Apple didn't provide a reason for the policy change, but it's likely a precautionary move ahead of new iPhone models expected in September. The same policy went into effect in Hong Kong on iPhone 7 launch day last year.

Hong Kong is a hotbed for black market electronics due to the lack of import taxes and duties added to foreign goods purchased, as is the case in neighboring mainland China. Scalpers often attempt to illegally smuggle new iPhones across the border to mainland China to make significant profits.

Hong Kong scalper spotted "walking strangely" across the border into mainland China in 2015 via South China Morning Post

When the iPhone 7 and iPhone 7 Plus launched in Hong Kong last year, for example, the smartphones hit the black market for as much as $15,000 in Hong Kong dollars, which was slightly over $1,900 in U.S. dollars.

Apple's standard return policy in Hong Kong is already stricter than in some other countries. For volume purchases of four products or more, the return window is seven days, and there is a 25 percent restocking fee per unit.

Apple will likely revert back to its standard return policy in Hong Kong at some point, but it didn't specify when.


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You Can Now Pay For iTunes and App Store Purchases With Your Phone Bill in Three More Countries

Thursday, July 20th, 2017

Apple has expanded mobile phone billing to Denmark, Hong Kong, and Sweden, according to an updated support document on its website.


The feature is now supported by the carrier Three in each of the countries, in addition to SmarTone in Hong Kong and Telenor in Sweden.

The payment method enables customers to pay for iTunes Store content, App Store apps, iBooks, and Apple Music subscriptions without needing a debit or credit card, or even a bank account. Instead, purchases are added to a customer's mobile phone bill and paid off at the end of the month.

Mobile phone billing is already available to customers of select carriers in Austria, Belgium, France, Germany, Japan, Italy, Norway, Russia, Singapore, Switzerland, Taiwan, Turkey, Saudi Arabia, and the United Arab Emirates.

Apple's support document explains how to set up mobile phone billing in the iTunes Store on both iPhone and iPad and Mac and PC.


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Apple Not Accepting Returns or Exchanges in Hong Kong

Friday, September 16th, 2016

iphone7-plus-jetblack-select-2016Apple updated its purchase policy for Hong Kong today to reflect that all Apple and Beats products purchased at its retail stores in the region cannot be returned or exchanged.

The exact reason for Apple suddenly disallowing returns and exchanges at its five Hong Kong retail locations, and whether it is a temporary move, remains unclear at this time.

Apple previously allowed customers in Hong Kong to return or exchange undamaged products with the original receipt and packaging within 14 days of the date of purchase.

The change was made on the same day iPhone 7 and iPhone 7 Plus launched in Hong Kong, where the smartphones have been reselling on the black market for up to 15,000 Hong Kong dollars, or up to $1,933 in U.S. dollars. CNBC and South China Morning Post both ran articles about these lucrative scalping efforts, which have become commonplace with every iPhone launch, earlier today.

Hong Kong is a hotbed for black market electronics due to the lack of import taxes and duties added to foreign goods purchased, as is the case in neighboring mainland China. Scalpers often attempt to illegally smuggle new iPhones across the border to mainland China to make significant profits, including one smuggler caught with 94 iPhones strapped to his body in 2015.

A tipster informed MacRumors that the return policy change also applies in Macau, another special administrative region of China.


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Apple’s First Mexican Store and Sixth Hong Kong Store Open Next Week

Thursday, September 15th, 2016

Apple has announced that its first retail store in Mexico, located at the Centro Santa Fe shopping mall in Mexico City, will open on Saturday, September 24 at 11:00 a.m. local time. Apple's sixth retail store in Hong Kong, located at the apm shopping mall, also opens on Thursday, September 22 at 11:00 a.m. local time.

apple_via_santa_fe
Reforma Gadgets via Twitter

Apple is celebrating the opening of its first Mexican store with a colorful Hola México banner and a matching construction barrier at Via Santa Fe, the upscale wing of Centro Santa Fe, the largest shopping mall in Latin America. The store, first rumored in January, will be located on the upper level of the shopping mall.

Apple's sixth retail store in Hong Kong will be located at 418 Kwun Tong Road in the Kwun Tong district. The store will be open seven days a week between 11 a.m. local time and 11:00 p.m. local time. Apple's other five stores in Hong Kong are located at Canton Road, Causeway Bay, Festival Walk, IFC Mall, and New Town Plaza.

September is shaping up to be a busy month for Apple retail, starting with two U.S. stores that reopened on September 2, another four locations reopening on September 10, and three more to follow on September 16.

Related Roundup: Apple Stores
Tags: Mexico, Hong Kong

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BEA and Tap & Go Now Support Apple Pay in Hong Kong

Tuesday, August 16th, 2016

Nearly one month after Apple Pay launched in Hong Kong, the iPhone-based contactless payments service has expanded to The Bank of East Asia (BEA) and Hong Kong Telekom (HKT)'s Tap & Go contactless payments network.

Apple-Pay-HKT-BEA
BEA customers can add eligible MasterCard and Visa credit cards to Apple Pay and receive 5,000 bonus points between now and August 22, while the first 30,000 customers that complete three or more Apple Pay transactions between now and October 31 will receive a 25% cash rebate of up to $180.

Likewise, HKT Tap & Go customers that add prepaid cards to Apple Pay, and complete three or more Apple Pay transactions between now and August 31, will receive a cash rebate of up to $50.

Eligible cards can be added to Apple Pay by tapping the "Add Credit or Debit Card" option in the Wallet app on iPhone 5 and later running iOS 8.1 or above.

Other banks with Apple Pay support in Hong Kong include the Bank of China (Hong Kong), DBS Bank (Hong Kong), Hang Seng Bank, HSBC, and Standard Chartered.

Apple Pay retailers in Hong Kong include 7-Eleven, Apple, Colourmix, KFC, Lane Crawford, Mannings, McDonald's, Pacific Coffee, Pizza Hut, Sasa, Senryo, Starbucks, ThreeSixty, and elsewhere contactless payments are accepted.

Related Roundup: Apple Pay
Tag: Hong Kong

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Apple’s Fifth Retail Store in Hong Kong Opens on June 30

Thursday, June 23rd, 2016

Apple has announced that its fifth retail store in Hong Kong opens on Thursday, June 30 at 10:00 a.m. local time. The store will be located inside the New Town Plaza shopping mall at 18 Sha Tin Centre Street.

new-town-plaza-apple-store-hk
The store will be open seven days a week between 10:00 a.m. and 10:00 p.m. local time, providing customers in the northern Sha Tin District with access to the Genius Bar and other traditional store services.

As noted in our Apple Stores roundup, construction of the store is nearly completed. Apple Store, New Town Plaza will be the company's 46th retail store in Greater China and 484th retail store overall.

Apple's other Hong Kong locations include Canton Road, Causeway Bay, Festival Walk, and IFC Mall, the last of which expanded into a third floor in late 2015.

Related Roundup: Apple Stores
Tag: Hong Kong

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Apple Pay Expanding to France, Hong Kong, and Switzerland

Tuesday, June 14th, 2016

Apple-Pay-FranceApple confirmed during its WWDC 2016 keynote that Apple Pay will be expanding to France, Hong Kong, and Switzerland over the next few months in partnership with Visa, MasterCard, and American Express.

Visa and MasterCard will be supported in all three countries, while American Express will also be available in Hong Kong. The specific credit, debit, and prepaid cards that can be used in each country vary depending on the participating issuers listed below.

France


Participating banks and issuers in France at launch will include Banque Populaire, Boon, Caisse Epargne, Carrefour Banque, Orange, and Ticket Restaurant.

Apple Pay will be accepted at many retailers in France, including Apple, Bocage, Boulanger, Cojean, Dior, Le Bon Marché, Louis Vuitton, Orange, Pret a Manger, Sephora, and elsewhere contactless payments are accepted.

Hong Kong


Participating banks and issuers in Hong Kong at launch will include the Bank of East Asia (BEA), Bank of China (Hong Kong), DBS Bank (Hong Kong), Hang Seng Bank, HSBC, and Standard Chartered.

Apple Pay retailers in Hong Kong include 7-Eleven, Apple, Colourmix, KFC, Lane Crawford, Mannings, McDonald's, Pacific Coffee, Pizza Hut, Sasa, Senryo, Starbucks, ThreeSixty, and elsewhere contactless payments are accepted.

Switzerland


Participating banks and prepaid issuers in Switzerland at launch will include Bonus Card, Cornèr Bank (Cornèrcard), and Swiss Bankers.

Apple Pay will be accepted at many retailers in Switzerland, including ALDI SUISSE, Apple, Avec, Hublot, K Kiosk, Lidl, Louis Vuitton, Mobilezone, Press & Books, SPAR, TAG Heuer, and elsewhere contactless payments are accepted.


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iOS 9 Now Supports Spotlight Suggestions in 7 More Countries

Tuesday, May 24th, 2016

ios_9_proactiveApple this month has expanded Spotlight Suggestions to seven additional regions for compatible iPhone, iPad, and iPod touch models running iOS 9 or later.

The localized feature is now supported in Hong Kong, India, Luxembourg, Malaysia, Philippines, Singapore, and the United Arab Emirates.

Spotlight Suggestions, such as popular contacts, frequently opened apps, nearby amenities, and local news headlines, can be found by swiping right on the home screen.

Other supported regions include the U.S., U.K., Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Spain, Sweden, and Switzerland.


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MasterCard May Support Apple Pay in Canada, Brazil and Asia This Year

Monday, February 29th, 2016

Apple Pay is supported by large financial institutions in the United States, United Kingdom, and China, but the mobile payments service can only be used with non-bank-issued American Express credit cards in Australia and Canada. Apple Pay does not support big banks in either country.

Apple-pay-mastercard
That could soon change in at least Canada, as MacRumors has learned that MasterCard has Apple Pay support in that country on its 2016 roadmap. The information is based on an unverified internal document, however, so the plans cannot be proven beyond reasonable doubt until other evidence surfaces.

MasterCard credit cards are issued by a number of Canada's largest banks, including BMO, CIBC, RBC, Scotiabank, and TD Canada Trust, while store-branded MasterCards are available from large retailers such as Canadian Tire, Costco, and Walmart. Most of these stores and institutions also offer Visa, but their plans remain unknown.

MasterCard is also looking to support Apple Pay in Brazil, Hong Kong, Japan, and Singapore in 2016, according to the document. Apple previously announced that its Apple Pay partnership with American Express will expand to Hong Kong, Singapore, and Spain this year, while Brazil and Japan would be entirely new markets.

Earlier this month, a hidden "NetworkInterac" string was uncovered in iOS 9.2.1 code that hints at Apple Pay support at Canada's big banks. Interac is Canada's official debit card network, adopted by the country's largest financial institutions nationwide. TD already stirred speculation in October when it inadvertently listed Apple Pay as a method of payment on its website, before quickly removing it.

Meanwhile, it was reported that Apple is preparing to launch Apple Pay in France, and it could make an announcement by September 2016 -- perhaps at WWDC in June. The original report did not specify when Apple Pay will become available in French stores, nor did it have information about which French banks and participating issuers will support iPhone payments upon launch.


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